Support
Frequently Asked Questions


Check the Frequently Asked Questions below for quick answers.

Browser and Pop-ups

Viewing Resources, Bookmarks, and Back button

Macintosh related topics

Other topics

Assessment-related topics


What are the recommended browsers for Perspective?

To get the best performance possible while visiting Perspective, we recommend that you use Microsoft Internet Explorer 7 or higher or Firefox 3 or higher (if you are using a PC), and Safari 4 or higher or Firefox 3 or higher (if you are using a Mac). Regardless of which browser you use, make sure that you have JavaScript, cookies, and Java enabled. These features are the default settings when you install a new browser and should already be activated (unless you have previously been directed to disable them by a different website).

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Why can't I see the learning resource after I select it?   What does it mean that a Pop-up window was blocked?

Check that your pop-up blocker software is not preventing a new browser window (with the learning resource) from opening. For more information on disabling pop-up blockers, see the Pop-up Blocking question below.

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Why doesn't the calculator display when I click the resource button? Why don't some windows (math chart, periodic table of elements, links to other study guide sections, etc.) work when I click their link?

Calculators, math charts and other resources open in a new browser window. If you can't see a resources after selecting it your browser may be blocking pop-up windows. With Safari 3 and other newer browsers their upgrade may automatically turn the pop-up blocker on. Often there is no warning or error message that a pop-up window has been blocked. For more information on disabling pop-up blockers, see the Pop-up Blocking question below.

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How do I disable the pop-up blocking software?

There are many different pop-up blockers (for example, Google Toolbar, Yahoo Toolbar, Pop-up Stopper, Pop-up Manager, etc.). Although each pop-up blocker is slightly different, most of them have similar features. Follow the directions below to change your pop-up setting.

Internet Explorer 7

Method 1 to temporarily allow pop-ups When a pop-up is blocked, a yellow strip will appear toward the top of your browser screen.
1. Click on the message "Pop-up Blocked. To see this pop-up or additional options click here...." in the yellow stripe.
2. Click on the option to "Temporarily allow pop-ups". You will receive a message that the page cannot be refreshed and it asks you to click the Retry button.
3. Click the Retry button to refresh this page. The page will redisplay.
4. You may now click a link to view a learning resource.

Method 2 to permanently allow pop-ups
1. Click the Tools menu item at the top of the browser.
2. Click the menu item "Pop-up blocker" and another menu will display.
3. Click on the menu item "Turn off Pop-up Blocker."
4. You may now click a link to view a learning resource.

Firefox 3

Method 1 to temporarily allow pop-ups When a pop-up is blocked, a yellow strip will appear toward the top of your browser screen.
1. Click the Options button to the far right of the message "Firefox prevented this site from opening a pop-up window."
2. Click the option to "Allow pop-ups for this site."
3. You may now click a link to view a learning resource.

Method 2 to permanently allow pop-ups
1. Click the Tools menu item at the top of the browser.
2. Click the Options menu item. A window will display.
3. Click the "Content" selection (indicated by the blue & green globe) at the top of this window.
4. Uncheck the check box "Block pop-up windows."
5. Click OK.
6. You may now click a link to view a learning resource.

Safari 3.x This method will permanently allow pop-ups.
1. Click the Edit menu item at the top of the browser.
2. Click the menu item "Block Pop-Up Windows" to remove the checkmark.
3. You may now click a link to view a calculator, math chart, or other resources.

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What are plug-ins?

While your browser can handle many types of files, occasionally it needs a plug-in or helper application to extend it to handle things like audio, video, and animation. Although separate programs, plug-ins literally plug into your browser and give it an extra boost of power to manage more complicated files and make your experience as a user more interesting and interactive. Depending on your browser version, you might need to download a plug-in to view a video, hear an audio file, or play a game. The most commonly used plug-ins are Adobe Acarobat Reader, Flash, Shockwave, and Java. You can download Adobe Acrobat Reader, Flash Player, and Shockwave Player from Adobe's website (http://www.adobe.com/downloads/). You can download Java from the Java website (http://www.java.com/en/download/).

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When I try to view a report or some learning resources I only get a blank screen.

Some reports and some learning resources are Adobe Acrobat PDF files. Some learning resources are Adobe PDF files or Flash files or Shockwave files. You can download Adobe Acrobat Reader, Flash Player, and Shockwave Player from Adobe's website (http://www.adobe.com/downloads/).

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What are cookies? Are they bad for my computer?

Cookies are how websites remember who you are. When you come to a site, the site may ask your computer to associate a short line of text with that particular website. This is called "dropping a cookie." Then, when you return to that site, that site can ask for that line of text back. This is called "picking up a cookie." websites usually do this so that you don't have to enter your password every time or so that they know how long it's been since you last visited the site. If you don't want your computer to use cookies, you can turn them off in your browser preferences.

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How can I download (save) text from the Perspective website?

The easiest way to save text is to simply highlight it, select Copy from your browser's edit menu, and Paste it into a word processing program.

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When I try to view a report I get a message about blocked or prevented download. How do I get rid of this?

The security setting in some browsers prevent automated download of files. Perspective sends some reports to you as downloads. You may modify your browser setting to temporarily or permanently change this.

Internet Explorer 7
If you receive a message "Your current security settings do not allow this file to be downloaded" you must first follow "Initial Step" below. You may then choose Method 1 or Method 2.

Initial Step
If you receive a security alert "Your current security settings do not allow this file to be downloaded." you must change your security setting to allow file downloads.
1. Click the Tools menu item from the top of the browser screen.
2. Click the Internet Options menu item.
3. Click the Security tab at the top.
4. Click the icon for Internet (blue and green globe).
5. Click the Custom Level button toward the bottom.
6. Scroll down to the section for Downloads.
7. Under "File download" area, click the radio button to "Enable."
8. Click OK and respond Yes to the prompt "Are you sure you want to change security settings for this zone?"
9. Click OK to return to your browser window and proceed to download the file again.

You must now choose Method 1 or Method 2 below.

Method 1 (temporary solution) If you receive a security message "To help protect your security, Internet Explorer blocked this site from downloading files to your computer. Click here for options..." in a yellow stripe toward the top of the browser window.
1. Click in the yellow stripe to display a menu of options.
2. Click the option to Download File. The screen may quickly flash.
3. You must click the link to generate the file again. This time the file will download. Select an option to Open or Save this file. This method will continue to work until you close your browser.

Method 2 (permanent solution) The security setting that control download can be permanently changed.
1. Click the Tools menu item from the top of the browser screen.
2. Click the Internet Options menu item.
3. Click the Security Tab.
4. Click the icon for Internet (blue and green globe).
5. Click the Custom Level button toward the bottom.
6. Scroll down to the section for Downloads.
7. Under "Automatic prompting for file downloads" click the option to Enable.
8. Click OK and respond Yes to the prompt "Are you sure you want to change security settings for this zone?"
9. Click OK to return to your browser window. The next time you request to download a report you will be prompted to Open, Save or Cancel.

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On the View Learning Resources page, when I change the grade sometimes the subject changes.

Each time the grade is changed the system defaults to the first subject within this grade. Please use the subject drop-down list to select the desired subject.

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Sometimes the website does not remember the changes I made.
I enter some text into some fields or check some check boxes; when I return to these screens the text is gone.

This problem usually occurs when you use the browser Back button to move from page to page. When using this website you should not use the browser Back button. This is because the Back button only recalls the previous page from memory. Therefore, changes you make on one page are not reflected when you recall a previous page from memory. Please use the links and navigation buttons in the Perspective application to move from screen to screen on this website.

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Why does the page not display properly when I use the browser's Back button?

Many of the pages within Perspective contain lists which are generated as you request them. As a result, using the browser's Back and Forward buttons may not generate the page as expected. Move around the Perspective site by using the Perspective navigation buttons (for example "Home" or "Back"). You may also move around the site by using the Breadcrumbs navigation located just at the top of the page. On the family site, the breadcrumbs start with "Parent Home" followed by the name of the current page. Click on any underlined link within the breadcrumbs to quickly navigate to that page.

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Why do the learning resources I selected no longer show up?

The screen only displays the top portion; the list of my learning resources is missing. This may occur if you were viewing a Perspective screen but you have not performed an activity with Perspective for a while. If 45 minutes has elapsed since your last activity with Perspective, the server will 'time-out' your session. The server is set this way for security and performance reasons. When the time-out occurs, you may see the top portion of the Perspective screen; but the list of learning resources is missing. Or you see the top portion of the screen but the bottom portion will display an error message: 'An unidentified system error has occurred.' In either case, the list you were working on will be gone. You should close the browser window. Then restart the browser and go to the Perspective site again.

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Why do pages not display properly when using bookmarking or favorites on the Perspective family site?

Many of the pages within Perspective contain lists which are generated as you request them. As a result, retrieving a page via bookmarking or Favorites may not generate as expected. Please access Perspective by going to the Home Page for the family site or the educator site. Also, move around the Perspective site by using the Perspective navigation tabs (for example "Parent Home" or "Learning Resources") and the navigation links (for example "Show Materials" or "Go to About the Reports"). Using the browser's Back and Forward buttons should be avoided because, as with bookmarking, some pages may not generate as expected.

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Why do I have problems trying to print or save the assignment sheet I have created?

This may occur for a couple different reasons. A. Please keep the 'Page Heading' field under 250 characters. B. Please keep the 'Notes to the Student' field under 2000 characters. C. Be sure you have at least one learning resource selected (it should display a green checkmark in the left column). D. Be sure you create a PIN that is at least 4 characters long. Remember that upper and lower case letters are considered different, so be sure to enter the letters in your PIN accordingly.

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I cannot see the Shockwave files on my Macintosh. When trying to view certain learning resources a new window displays that tells me I have a "missing plugin" or in need to "download and install a plugin."

Some Macintosh computers that use the Intel CPU may have this problem if they do not have the latest version of Shockwave installed. Please visit the Adobe download website (http://www.Adobe.com/downloads) and install the latest version of Shockwave for Macintosh computers running the Intel CPU.

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What is your company's privacy policy?

Pearson Education recognizes the importance of protecting the privacy of Personally-Identifying Information about you as a user of this website. This website does not collect Personally-Identifying Information about you except for information that you voluntarily provide (for example, when you send an email to us). For additional information about our privacy policy, please refer to our Privacy Policy Statement on our website.

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What is a Learning Locator™?

The Learning Locator is a code that may be printed on a student's report. The goal of Learning Locator is to provide teachers, parents, and students with resources that are specifically aligned to the student's performance on the measured standards. When a student's test responses are scored, a statistical analysis program calculates that student's performance profile. The profile is matched to a Learning Locator. Students then visit the Perspective website, enter their Learning Locator, and receive materials personalized to their performance profile and learning needs.

The goal of Learning Locator is to provide teachers, families, and students with resources that are specifically aligned to their state's standards and to the student's achievement level. The Learning Locator is designed to provide targeted practice on specific standards in order for students to meet achievement criteria for their existing achievement level, and to move to the next achievement level.

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What is a learning resource?

Learning resources consist of activities, instructional materials, and quizzes designed for specific grade levels, subjects, and learning objectives. Within the Perspective website, students can access learning resources based on their Learning Locator or as assigned by a teacher. Students can also browse the library of available materials and work at their own pace.

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How are learning resources determined?

A variety of supplemental learning resources is reviewed in order to provide Learning Locator learning activities for all of the assessed standards on a test. Using specific criterion for approving resources, content specialists locate learning resources which:

  • Are directly linked to the assessed standard and the student's specific achievement level
  • Contain quality content
  • Are appealing to students
  • Are presented to students in a variety of formats (games, worksheets, guided lessons, quizzes)

Resources that meet the above criteria are included in the grade level pool of resources and are linked to the assessed benchmark. This pool of resources is then reviewed and narrowed in order to help students focus on resources that will provide the most effective practice in specific standards and at a particular performance level.

Learning Locator resources are correlated directly to a student's assessment profile. Learning Locator is the categorization of a student's performance by content area (subscale) on the state assessment. This data is correlated with learning materials specifically chosen to help that student succeed. A Learning Locator is printed on the Individual Student Report delivered to each student following the state assessment. Each subject tested will have its own code associated with the student's results. On the Perspective website teachers, families, and students can enter the code in the Learning Locator field and access resources specific to that student's needs.

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Why does the Learning Locator give my student below grade level resources?

Some resources were initially developed for a national audience, and these may be labeled with a grade level other than the grade level in which it appears. For example, in Grade 3 reading, you may see resources labeled as Grade 2. These resources have been specifically aligned to the state standards and should be utilized in the grade level library or Learning Locator in which they appear. Additionally, due to Learning Locator assigning resources based on a student's specific assessment profile, some student profiles will include resources that are below or above the student's enrolled grade level.

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How does the Learning Locator know what resources a student needs?

Content alignment activities are conducted by Content Specialists who have classroom experience in the grade level and content the domain measured on the assessment. The outcome of the alignment activity is a set of catalogued resources that are specifically correlated to the state assessment and to the student's achievement level. By using Learning Locator, students can access a personalized set of supplemental resources designed to provide practice on specific standards and to encourage students to meet achievement criteria for their existing achievement level and to move to the next achievement level.

A variety of supplemental learning resources is reviewed in order to provide learning activities for all of the assessed standards. Using specific criterion for approving resources, content specialists locate learning resources which:

  • are directly linked to the assessed standard and the student's specific achievement level
  • contain quality content
  • appear to have student appeal
  • are presented to students in variety of formats (e.g., games, worksheets, guided lessons, quizzes)

Resources that meet the above criteria are included in the grade level pool of resources and are linked to the assessed benchmark. This pool of resources is then reviewed and narrowed in order to help students focus on resources that will provide the most effective practice in specific standards and at a particular performance level.

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Can I use the Perspective Web site without a Learning Locator?

Yes, if you note that your child is struggling with a specific objective or topic you can use the Perspective Web site to locate resources to address your child's needs.

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How does the assignment sheet work?

Teachers can select learning resources within the Perspective website's library of available materials and print out an assignment sheet for a student to complete. The student visits the Perspective website and enters the Resource ID numbers for the learning resources in order to access and complete the assigned material. The student can then mark his/her progress on the printed assignment sheet.

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Email Support
If your question wasn't answered in our FAQs, you may contact us via email. If you are a current Perspective customer, we will follow up with you shortly. Please be sure to include:
  • Your name & email address
  • List your computer operating system and browser
  • Your school name & school district
  • Your city & state
  • Your question
Send email questions to SupportPerspective@Support.Pearson.com

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